Shipping & Returns

Every piece is packed by hand in Colombo and dispatched within 48 hours. Here is what to expect, and how to send something back if it is not right.

Delivery times

Colombo and suburbs: 1 to 2 working days. Rest of Sri Lanka: 2 to 4 working days. International: 5 to 10 working days depending on destination and customs.

Made-to-order pieces such as lehengas and custom-stitched blouses take 2 to 3 weeks before dispatch. The product page states this where it applies.

Shipping cost

Island-wide delivery is LKR 650 and complimentary on orders over LKR 25,000. International shipping is calculated at checkout by weight and destination.

International orders may be subject to import duties and taxes in the destination country. These are the responsibility of the recipient.

Tracking your order

You will receive a confirmation with your order number when you place an order, and a dispatch notice with a tracking link once it leaves us.

You can check your order status at any time on the Track Order page using your order number and email address. Account holders can see all orders under My Account.

Returns

We accept returns within 14 days of delivery on unworn, unwashed pieces with all tags attached and the original packaging. Sarees must not have had the fall or pico stitched.

Made-to-order, custom-stitched and altered pieces cannot be returned unless faulty. Sale items are exchange-only.

To start a return, contact us with your order number. We will confirm the return address and arrange a courier collection within Colombo. Return shipping outside Colombo is LKR 650 and deducted from your refund.

Refunds and exchanges

Refunds are issued to the original payment method within 7 working days of the piece reaching us and passing inspection. Cash on delivery orders are refunded by bank transfer.

Exchanges for another size or colour are complimentary within Sri Lanka, subject to availability.

Faulty or incorrect items

Handloom fabrics carry small irregularities that are part of their character and are not faults. If a piece arrives damaged or is not what you ordered, contact us within 48 hours with photographs and we will replace it or refund you in full, including shipping.